Senior Field Service Specialist
Original Open Date: Dec 3, 2024
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The Senior Field Service Specialist is responsible for providing technical support, troubleshooting, and maintenance services for equipment in the field. They will work closely with clients to ensure efficient operation and timely resolution of any issues that may arise.
Job Title
Senior Field Service Specialist
Employer
Employment
Estimated Total Pay
Not disclosed
Job Description
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Your Mission:
- Perform required preventative maintenance activities on energy storage products to maintain warranty coverage and long-term servicing agreements.
- Respond to corrective maintenance cases on energy storage products and update online case logs accurately.
- Be available for future commissioning activities on new project, when needed, as a senior member of Field Service team.
- Adhere to all to Health, Safety, and Environmental (HSE) best practices and proactively enforce compliance among team members to maintain a safe and compliant work environment.
- Work closely with members of the Operations, Engineering Systems, and Reliability team to respond to open case directions and provide data where requested.
- Report writing, where required, to comply with deliverables in commercial O&M contracts.
- Respond to customers’ concerns with the performance or functionality of the system.
- Have flexibility to provide support outside your home location, as required.
- Perform other related duties as assigned per our growth and diversity across applications.
- Ensure that all company issued property are well-kept.
Your Background:
- 8+ years’ experience in applicable experience in large scale Energy Storage and Energy generation projects.
- Electrical trades experience with troubleshooting power electronics and medium and high voltage controls\xa0(both AC/DC).
- Experience with servicing, maintaining, and troubleshooting utility scale BESS projects is preferred, experience with large scale PV/Solar and Wind energy generation would be acceptable.
- Previous experience working with power/hand tools and electrical equipment in a commissioning and maintenance aspect.
- Ability to navigate numerous computer applications and technology independently.\xa0\xa0\xa0
- Proficient in team leadership and effective at managing relationships with external stakeholders and customers.
- Ability to work at great heights, work in extreme environments, perform prolonged periods of repetitious duties, lift at least 50 pounds frequently.\xa0\xa0
- Must have and maintain a valid driver’s license and an acceptable and safe driving record.
- Must have reliable transportation.
- Previous OSHA safety and heavy equipment training.
- Certifications and/or previous training in renewable energy products like SMA/EPC power inverters preferred.
- Electrical Journeyman’s or Master license or C10 preferred.
- Understanding of various programming languages and equipment networking preferred.
- Willingness to travel domestically, up to 40%.
- Comfortable thriving in fast-paced, rapid growth environments.
- A passion for sustainability, our mission, and our vision is a bonus!
Perks of Powering the Future with Energy Vault:
- Annual bonus plan.
- Restricted Stock Units (RSUs).\xa0
- 401K employer matching.\xa0
- Comprehensive medical, dental, and vision plans for employees and family.\xa0
- Flexible Spending Account.\xa0
- Company-paid Life insurance, Short- and Long-term disability insurance.\xa0
- Generous holiday allowance.\xa0
- Flexible time off plus sick leave.\xa0
- Reimbursement for home office equipment, phone, and internet expenses.\xa0
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